Last Updated: September 13, 2026
At WholesalePalletSale, we work to process and deliver orders as quickly and efficiently as possible. This Shipping Policy explains our processing times, delivery estimates, shipping options, and important information regarding domestic and international orders.
1. Domestic Shipping
Domestic orders are generally processed and shipped within 24–48 hours after payment has been confirmed.
Once your order has been shipped, you will receive tracking information when available.
Delivery times may vary depending on the destination, shipping carrier, product availability, weekends, holidays, and other circumstances outside our control.
2. Overnight Shipping
Eligible orders placed with an overnight shipping option are generally expected to arrive within approximately 24 hours after shipment.
Overnight delivery is subject to:
- Order cutoff times
- Product availability
- Carrier service areas
- Weekends and holidays
- Weather and other unforeseen circumstances
An overnight shipping option does not guarantee delivery to locations where the carrier does not offer overnight service.
3. International Shipping
International orders are generally expected to arrive within 3–4 days, depending on the destination and selected shipping service.
International delivery times may be affected by:
- Customs processing
- Import requirements
- Duties and taxes
- Local delivery carriers
- Weather
- International transportation delays
The 3–4 day estimate does not include unexpected customs delays.
4. Order Processing
Orders are processed after payment has been successfully confirmed.
Orders may require additional processing time when:
- Payment verification is required
- Product availability needs to be confirmed
- The order contains large or heavy merchandise
- Additional shipping information is required
- The shipping address needs clarification
We may contact you if additional information is needed to complete your order.
5. Shipping Estimates
| Shipping Method | Estimated Time |
|---|---|
| Domestic Shipping | 24–48 hours |
| Overnight Shipping | Approximately 24 hours |
| International Shipping | 3–4 days |
These are estimated delivery timeframes and are not guaranteed unless expressly stated otherwise at checkout.
6. Shipping Address
Customers are responsible for providing an accurate and complete shipping address at checkout.
WholesalePalletSale is not responsible for delays, additional shipping charges, or delivery problems caused by an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, contact us immediately.
7. Large or Heavy Shipments
Wholesale pallets and other large or heavy products may require specialized shipping arrangements.
Shipping methods, costs, and delivery schedules for these orders may differ from standard parcel shipments.
We may contact you after your order is placed to confirm the appropriate shipping method and delivery requirements.
8. Tracking Information
When tracking is available, tracking information will be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the shipment.
9. International Customs, Duties & Taxes
International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
These charges are generally the responsibility of the recipient unless otherwise stated at checkout.
WholesalePalletSale does not control customs processing times or fees imposed by government authorities.
10. Shipping Delays
While we work to meet our estimated delivery times, delays can occasionally occur because of circumstances beyond our control, including:
- Severe weather
- Carrier delays
- Customs inspections
- Transportation disruptions
- Holidays
- Incorrect shipping information
- Unforeseen operational issues
We cannot guarantee delivery dates affected by circumstances outside our reasonable control.
11. Lost Shipments
If your tracking information indicates that a shipment has been delivered but you cannot locate it, please contact us as soon as possible.
We may work with the shipping carrier to investigate the delivery.
If a shipment is confirmed as lost during transit, we will work with the carrier and customer to determine the appropriate resolution.
12. Damaged Shipments
If your order arrives damaged, please contact us promptly.
We may request photographs of:
- The shipping package
- The shipping label
- The damaged product
- Any visible damage
Please keep the original packaging until the matter has been resolved, as the carrier may require it for a damage claim.
13. Missing or Incorrect Items
If an order is missing an item or contains an incorrect product, contact us with your order number and details of the issue.
We will review the order and provide instructions for the appropriate resolution.
14. Refused or Undeliverable Shipments
If an order is refused, returned to us because of an incorrect address, or cannot be delivered because the recipient is unavailable, additional shipping or handling charges may apply.
Customers should contact us before refusing delivery whenever possible.
15. Shipping Insurance and Claims
Where shipping insurance or carrier protection applies, claims may be subject to the terms and requirements of the applicable carrier or insurance provider.
Customers may be required to provide photographs, documentation, or other information to support a claim.
16. Cancellations After Shipment
Once an order has been shipped, it may not be possible to cancel it.
If you no longer want an order that has already shipped, you may need to follow the applicable Refund & Return Policy.
17. Contact Us
If you have questions about shipping, tracking, delivery, or an existing order, please contact us:
WholesalePalletSale
Email: sales@saleswholesalepalletsale-com
Shipping Summary
Domestic: 24–48 hours
Overnight: Approximately 24 hours
International: 3–4 days
Tracking: Provided when available
Customs & import charges: Customer responsibility where applicable
WholesalePalletSale reserves the right to update this Shipping Policy as our shipping services, carriers, or business operations change.