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Last Updated: September 13, 2026

At WholesalePalletSale, we want you to be satisfied with your purchase. This Refund & Return Policy explains when products may be returned, how refunds are processed, and what to do if you receive a damaged, defective, or incorrect item.

1. Return Period

Unless otherwise stated on the product page, customers may request a return within 30 days of receiving their order.

To be eligible for a return, you must contact us within the applicable return period and follow the return instructions provided by our customer service team.

2. Return Eligibility

Products must generally be:

• In the condition in which they were received
• Unused or in acceptable resalable condition, where applicable
• Returned with applicable packaging, accessories, and documentation
• Accompanied by proof of purchase

Certain products may have different return conditions because of their nature, condition, size, weight, or method of sale.

3. Wholesale and Pallet Purchases

Wholesale pallets and liquidation merchandise may contain products with varying conditions depending on the listing.

Before purchasing, customers should carefully review the product description, condition information, photographs, quantity, specifications, and other information provided on the product page.

Because pallet and wholesale merchandise may be sold in mixed, surplus, returned, overstock, or liquidation condition, certain products may have limited return eligibility.

The applicable product listing and order terms will govern where a specific product has special return conditions.

4. Damaged Products

If your order arrives damaged, please contact us as soon as possible.

We may request:

• Photographs of the damaged package
• Photographs of the product
• Photographs of shipping labels
• Order information
• A description of the damage

Do not discard damaged packaging until we advise you that it is no longer required.

5. Incorrect Products

If you receive an item that does not match your order, contact us promptly.

After verifying the issue, we may provide instructions for returning the incorrect product and arranging the correct product, replacement, or refund.

6. Defective Products

If a product is defective or does not function as described, contact us with details of the problem.

Depending on the product and circumstances, we may offer:

• Troubleshooting assistance
• Replacement
• Repair
• Store credit
• Refund

Products covered by a manufacturer’s warranty may be subject to the manufacturer’s warranty terms.

7. Non-Returnable Items

Certain products may not be eligible for return, including products that:

• Are specifically identified as final sale
• Are sold under special liquidation terms
• Have been used, damaged, altered, or modified after delivery
• Are missing required components
• Cannot reasonably be resold because of their condition
• Are excluded by the applicable product listing

Any product-specific return restrictions will be communicated on the relevant product page where applicable.

8. How to Request a Return

To request a return, contact:

Email: sales@saleswholesalepalletsale-com

Please provide:

• Your full name
• Order number
• Product name
• Date of purchase
• Reason for return
• Photographs when applicable

Please do not ship an item back before receiving return instructions.

9. Return Authorization

Some returns require authorization before the product is shipped back.

If your return is approved, we will provide the applicable return instructions and return address.

Returns sent without authorization may be delayed or may not be accepted.

10. Return Shipping Costs

Unless the return is due to our error, a defective product covered by our return policy, or a product damaged during shipment, the customer may be responsible for return shipping costs.

If we sent an incorrect product or the product arrived damaged, we will provide instructions regarding applicable return shipping arrangements.

11. Large or Heavy Products

Because pallets and wholesale merchandise may be large or heavy, return shipping may require special transportation arrangements.

Customers should not independently arrange the return of a large or heavy shipment without contacting us first.

Additional return transportation costs may apply depending on the reason for the return.